Answers at any hour, in their language
Customers write when it suits them. The assistant replies in the language they wrote in, day or night, in your tone.
A WhatsApp concierge, tailored to your business
Every customer answered. Automatic only when you say so.
A WhatsApp assistant built around your business: enquiries, orders, bookings, support, reminders and your team's requests. It drafts by default, and goes automatic task by task, only when you choose.
10-minute questionnaire · no account needed · answers go privately to the wazaa team
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Your tour companyWhatsApp Business
What a tailored assistant does
Everything your business does on WhatsApp, handled.
Not a generic chatbot: it is set up from your real information and rules, so it answers like your best person on their best day.
Support from your own answers
Opening hours, "where is my order", "how do I…": answered from your FAQ and policies, never invented.
The right price, every time
Prices come from your own price list, menu or shop, worked out for the whole order or group.
Orders, bookings, appointments
It gathers what, when and how many, then hands your team a ready request, or handles it itself for the tasks you have made automatic.
Understands real dates
"Tomorrow", "Tuesday or Wednesday", "we arrive on the 28th": it reads dates the way people write them, and flags last-minute requests.
Reminders and follow-ups
A reminder before the appointment or pick-up, and a friendly nudge when a customer went quiet after a quote.
Asks you when it does not know
A question it has no answer for goes to your team. Your reply is passed on word for word, and it can remember it for next time.
Calm with unhappy customers
It apologises, calls a person in, and then stays quiet in that chat. Difficult conversations are yours.
Your team runs it from WhatsApp
Requests, questions and alerts arrive as clear cards in your team chat, with a morning sheet of what is waiting. One word answers: CONFIRM, REPLY, CANCEL.
Your guardrails
It works for you, never instead of you.
The rules that protect your business are built into the system, not hoped for from the AI.
Automatic only when you say so
By default every reply is a draft for your team. You switch tasks to automatic one at a time, once you have seen them get it right, and back again whenever you like.
It only promises what you allow
Prices, dates and limits are checked in code, not left to the AI. Confirming, discounting or taking a payment happen only where your rules say so.
Private details stay private
ID numbers, health and payment details are kept out of what is sent to the AI service. Your customers' identities never reach a prompt.
Your account, your key
The AI service is paid by you, with your own account and key. We never hold it, and you see what it costs.
A stop button that wins
One command pauses it in a chat, or everywhere. Nothing automatic overrides a person.
Everything on record
Every draft, automatic reply, approval and change is kept, so you can see what was said, by whom, and why.
Why tailored beats generic
Generic assistants know words. Yours knows your business.
A generic assistant
- Guesses from whatever text it was given
- Rules are a request in a prompt
- Acts on its own, or not at all
- Learns nothing from your team
Your tailored assistant
- Works from your verified prices, hours and answers
- Prices, dates and limits checked in code
- Drafts by default; automatic per task when you choose
- Learns from your team's answers, steered by you
How we streamline your service
From first call to automatic, step by step.
You see it working on your own customers before anything goes out in your name on its own.
- 10 minutes
Tell us about your day
A short questionnaire: the tasks you do on WhatsApp, how long they take, what you would never automate. Answers come to us privately.
- 30 minutes
A call to map your business
Your products or services, prices, hours, the questions customers ask most, and the rules the assistant must never break. Documents beat dictation: send your price list and FAQ.
- Built for you
Tailored, not templated
We set the assistant up from your real information and rules, from ready-made modules. Nothing generic is guessed.
- Two weeks
A shadow run that learns your business
It works beside your team without sending anything. It sees which tasks come up most, drafts an answer to each, and learns from the answers you actually send. We review together every few days.
- When you are ready
Automatic, one task at a time
Your most common tasks come first: each one moves from draft to automatic once its drafts are right and you have signed off. Everything else stays a draft for your team.
Always improving, always yours
It learns your business. You steer it your way.
The shadow run is where it gets to know you: what customers ask most, and how your team really answers.
Finds your most common tasks
Two weeks of real messages show which questions and requests come up most. Those are the first to get right, and the first you can make automatic.
Learns from your answers
Every draft is compared with what your team actually sent. Where yours was better, that becomes its answer.
You steer it
Correct it in one line from WhatsApp and the correction applies from the next reply. Your tone, your rules, your way, and a review every month to keep it sharp.
Shadow run · exampleDay 3
Customer: "How much is the tour for two?"
Its draft
It is €90 for two people.
Your team sent
It is €90 for two, and pick-up from your hotel is included!
Lesson saved
When giving a tour price, say that pick-up is included.
From the next reply on, every price comes with it.
Start here
Ten minutes about your day is all it takes to begin.
Tell us which tasks eat your time. We come back with what an assistant could take off your hands, and what should stay with you.
Your daily workWhich tasks could an assistant take over? About 10 minutes.
The setup callThe questions we go through on our 30-minute call. Fill in what you already know.
Contact usWrite to the wazaa team and read our replies.
Your answers are only sent when you press send, from your own WhatsApp.